NW Automatic Doors Limited customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
Contact Details
Telephone
07951288147
Email
sales@nwautomaticdoors.com
What information we collect, use and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Credit reference information
- Account information
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Location data
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Account information
- Purchase or service history
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect and use personal information, such as names, contact details, addresses, and service history, to provide and deliver our services, including the servicing, maintenance, and repair of doors and shutters. Our legitimate interest is to ensure the smooth operation of our business by fulfilling service requests, managing customer accounts, and coordinating the logistics required to deliver our services effectively. This allows us to meet customer expectations and maintain the quality of our services, while ensuring that privacy rights are respected.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We use personal information, such as names, contact details, and purchase history, to send relevant marketing communications that inform customers about our services, offers, and updates that may be of interest to them. Our legitimate interest is to promote our services, including door and shutter servicing, maintenance, and repairs, and to keep customers informed about any improvements or special offers. We ensure that any marketing activities are balanced against individual privacy rights and provide options for customers to opt-out of marketing communications at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect and use personal information, such as names, contact details, and service history, to effectively manage and respond to customer queries, compliments, and complaints. Our legitimate interest is to ensure high standards of customer service, address any issues or feedback promptly, and improve the quality of our services based on customer interactions. By handling these communications efficiently, we aim to maintain positive relationships with our customers while upholding their privacy rights.
Where we get personal information from
- Directly from you
- Publicly available sources
- Credit reference agencies
How long we keep information
1. Data type: Names and Contact Details
- Purpose: Service provision, marketing, customer support
- Retention Period: 6 years after the last interaction
- Necessary for customer relationship management and legal claims
2. Data type: Address and Location
- Purpose: Service delivery, logistics, tax purposes
- Rention period: 6 years after the last transaction
- Required for service delivery and tax records compliance
3. Purchase/Account History
- Purpose: Order processing, service improvement, tax purposes
- Retention Period: 6 years after the last transaction
- Required for Legal obligations for tax and audit purposes
4. Credit Reference Information
- Purpose: Credit checks and account management
- Retention Period: 6 years after the last transaction
- Necessary for legal obligations and risk management
5. Account Information
- Purpose: Service delivery, account management
- Retention Period: 6 years after the account closure
- Required for legal purposes and future service needs
6. Complaints & Compliments
- Purpose: Handling feedback and improving services
- Retention Period: 3 years after resolution of the complaint
- Useful for customer support improvements and handling disputes
7. Website User Information
- Purpose: Analytics and service improvement
- Retention Period: 2 years from the collection date
- Relevant for improving website services and user experience
8. Marketing Data
- Purpose: Sending promotions and offers
- Retention Period: Until opt-out or 2 years after last consent
- Required for marketing purposes, with regular consent reviews
9. Tax and Accounting Records
- Purpose: Legal compliance, financial reporting
- Retention Period: 6 years from the end of the tax year
- Legal requirement under HMRC for tax purposes
Who we share information with
Others we share personal information with
- Professional or legal advisors
- Relevant regulatory authorities
- Publicly on our website, social media or other marketing and information media
- Other relevant third parties:
- We process some data through our accounting software to support the operational needs of our business such as invoicing.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last Updated: 23 October 2024